Conditions

Check-in:

• It can be done from 4 pm to 10 pm.
• Reservations that are not registered within these hours will be considered "no-shows", applying the rules detailed in the "Cancellation conditions" section.

Check-out:

• You can enjoy the room until 12 noon.

Conditions for lost items:

If any object is found in the room, the hotel will keep this object for up to 3 months from the date of discovery.

If the guest claims the object:

• The guest or an authorized person must come to collect the object.
• If the customer wants to hire a courier company, the hotel does not bear any expenses.
• The hotel will not process any management with the object.
• Once the object has been handed over to the person responsible, the hotel ceases to be responsible for the object.

If the guest does not claim the object:

• If the object is not claimed, it will be kept for 3 months. After this period, the Hotel's management will decide its fate.

Cancellation conditions:

• RESERVATIONS MADE MORE THAN 24 HOURS BEFORE THE DATE OF ENTRY:
  
  -25% of the total amount will be paid at the time of booking
  -The rest of the reservation amount will be paid 24 hours before the day of entry through a secure link (which we will send you by email) through the virtual POS. If this last payment is not made, the reservation will be cancelled.
  -Check-in hours are from 4 pm to 10 pm. Reservations that have not been registered in person before 10 pm will be considered no-shows. To check in before 4 pm, you must request it at info@hotelripoll.com at least 24 hours in advance.
  -Checkout hours are until 12 noon.
  -In case of a reservation not presented, no refund will be made.
  -In case of interruption of the stay, no refund will be made.
  -Cancellations made more than 24 hours before the day of entry are free of charge and the amount paid will be refunded.
  
  RESERVATIONS MADE WITHIN LESS THAN 24 HOURS OF THE DATE OF ENTRY:
  
  - 100% of the total amount will be paid at the time of booking.
  - Check-in and Check-out times are described in the previous section.
  - In case of non-presentation, no refund will be made.
  - In case of interruption of the stay, no refund will be made.

• RESERVATIONS MADE WITH GIFT BOXES:

- In the case of reservations with gift boxes, the cancellation can be made during the 48 hours following the date of making the reservation. After this period, you don't you can cancel the reservation. From 48 hours after making the reservation, you can change the date of arrival with a minimum of 5 nights before the day of arrival In the case of a no-show, the gift box will be validated in favour of the hotel.

Conditions regarding children and extra beds:

• Children under 2 stay free of charge if using existing beds.
• The hotel has a cot for children under 2 years old. Consult the price of this service.
• The customer is not allowed to bring the travel cot.
• Extra beds are not available in the room.