- RESERVATIONS MADE MORE THAN 24 HOURS BEFORE THE DATE OF ENTRY:
-25% of the total amount will be paid at the time of booking
-The rest of the reservation amount will be paid 24 hours before the day of entry through a secure link (which we will send you by email) through the virtual POS. If this last payment is not made, the reservation will be cancelled.
-Check-in hours are from 4 pm to 10 pm. Reservations that have not been registered in person before 10 pm will be considered no-shows. To check in before 4 pm, you must request it at email@example.com at least 24 hours in advance.
-Checkout hours are until 12 noon.
-In case of a reservation not presented, no refund will be made.
-In case of interruption of the stay, no refund will be made.
-Cancellations made more than 24 hours before the day of entry are free of charge and the amount paid will be refunded.
RESERVATIONS MADE WITHIN LESS THAN 24 HOURS OF THE DATE OF ENTRY:
- 100% of the total amount will be paid at the time of booking.
- Check-in and Check-out times are described in the previous section.
- In case of non-presentation, no refund will be made.
- In case of interruption of the stay, no refund will be made.
- RESERVATIONS MADE WITH GIFT BOXES:
- In the case of reservations with gift boxes, the cancellation can be made during the 48 hours following the date of making the reservation. After this period, you don't you can cancel the reservation. From 48 hours after making the reservation, you can change the date of arrival with a minimum of 5 nights before the day of arrival In the case of a no-show, the gift box will be validated in favour of the hotel.
Conditions regarding children and extra beds:
- Children under 2 stay free of charge if using existing beds.
- The hotel has a cot for children under 2 years old. Consult the price of this service.
- The customer is not allowed to bring the travel cot.
- Extra beds are not available in the room.